Account and sign-in

First access

People registered by an institution get an invitation by email; the link takes you to create a password. If you do not have the invitation, use First access on the sign-in screen:

1. Enter the email you were registered with.
2. If that record has no password yet, we send a 6-digit code. It is valid for a few minutes and can be used only once; you can resend it.
3. Enter the code, create the password and sign in.

Resending the invitation (by the institution's staff) creates a new one and the previous link stops working.

Signing in and recovering the password

Sign in with email and password. Five wrong attempts within 15 minutes block further attempts for a while. Forgot the password? Use Forgot my password: if an account exists with that email, we send a link to create a new one (the answer is the same whether or not the account exists, so as not to reveal who is registered).

My profile

In My profile you edit:

• Photo: JPEG, PNG or WebP; the image is cropped square and only you see it.
• Account: name and language. The email is your login and does not change here.
• Training and CV: Lattes, professional council number (only you see it), degree and year of completion.
• About you: a short bio. Everything is optional except the name.

Changing the password

Enter the current password and the new one twice. The new password must be strong, meet the institution's minimum policy and not repeat one used before. Changing it ends the account's other connections; the current one stays open.

My connections

Lists the devices and browsers with your account open; the current one is marked. Do not recognise a connection? Tap End and change the password. End all the others keeps only the current one open.

Terms of use and privacy

The Terms of use screen shows the institution's current terms, in your language (without a published translation, another language appears with a notice). With more than one institution, choose which one to read. Below, Privacy and your data shows the controller, the data protection officer (if provided) and the email for questions and requests about personal data, plus the institution's privacy policy.

Satisfaction survey

In Give us your feedback, answer each statement from 1 (strongly disagree) to 5 (strongly agree). All statements are required; comments are optional.

Deleting my account

In My profile › Delete my account, confirm with your password. Your personal data leaves Presente at every institution and you can no longer sign in. This cannot be undone.

• Removed: name, email, country, language, photo, CV and the rest of the profile; password, connections and notices; the text of your messages in class conversations; survey answers; your roles and enrollments, with the attendance, accounts, assessments and feedback you received.
• Kept: what you wrote about other people (an attendance assessment, feedback) stays in their records, without your name. Your institutions' curators are told that a bound person deleted their account, without saying who. Backups (7 days) expire on their own.

No access to the app? The public Delete my account screen asks for the email, sends a confirmation link and only deletes once you open the link.

In the API

The sign-in, renewal, password, profile, connection and deletion routes are in Authentication, Profile and sessions and Account deletion.